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Terms & Conditions

 

GENERAL
www.2bali.de is a legal service and provided by Griyasari Tours & Travel - Bali - Indonesia
www.2bali.de and Griyasari Tours & Travel is fully responsible for the security of customer's identity and reservation data transferred by Internet. 

www.2bali.de  guarantees that you will have the quality of services from the hotels or resorts as stated in this service. The quality of services is fully depends on the prestige of hotel(s), Villa(s) or resort(s) chosen and shall be fully responsible for its services to the customer.

ONLINE RESERVATION:
Online reservation is a service that provides an available accommodation with availability to reserve it online. This service is legal including reservation and net rates from hotels or other tour operators. 
For Online Hotels Reservation, American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless otherwise stated in the services. Actually in the most hotels are a breakfast include.

All hotel rates are per room or villa per night, based on 1 or 2 people occupying the room. Family rooms or more bedroom villas up to the mentioned capacity of the accommodation.
All rates quoted in US $ and are inclusive of  Service Charge and Government Tax.
All rooms and accommodation are subject to availability.
All rates are subject to change without prior notice. 
After You fill out the online reservation form you will get soon as possible a E-Mail if your requested accommodation or tour program is available. After a available confirmation we require a payment deposit or a full payment for bookings depending of the cancelation policy of the contractor.


RATES AND VALIDITY
All rates are quoted in US$ (United States Dollar) at current rates of exchange.  All rates may change and subject All rates are NETT (includes tax & service charge). All transaction will be converted into Indonesia Rupiah and the exchange rate is based on the day of transaction.  To avoid misunderstanding of the rates, please note that some hotels or resorts have seasonal surcharges. Please read carefully the "remarks" / conditions of the rates before making reservation.


RESERVATION PROCEDURE
No reservation will be processed if we don't receive full credit card details, or recive a valid bank transfer to our Account. Your reservation will be confirmed as soon as possible.  If the room at your selected hotel is not available at the time, our staff will notify you. An alternative hotel with similar features will be suggested to you or alternatively your request will be put on waiting list.

Minimum length of stay is based on 1 (one) night.

Short notice of reservation will be handled according to room availability of the hotel. However, we shall normally require 14 (fourteen) days in advance.
Please Note that we do not hold any reservation for you until we have a full or deposit payment.
 

PAYMENT
After you send the reservation form we will inform you  - soon as possible -  if your requested hotel, villa (or tour program) is available. Please allow us 48 hurs to process your reservation.
Payments can be made by credit card, bank cheque in US Dollars, bank transfer or money order.

If you wish to pay by bank cheque or money order, please make it in US Dollars payable to Griyasari Tours & Travel and send it to the following address:

GRIYASARI TOURS & TRAVEL
Address : Jl. Gatot Subroto No. 49 - Kesiman - Kertelangu
80237 Denpasar - Bali - Indonesia
Phone : +62 - 361 - 461910
Fax     : +62 - 361 - 461131

Bank:

Account name: 
Pt Bali Griyasari Tours & Travel
Account Number: 136 00000 286 4
Bank Name: Bank Danamon.
Bank Address: Jalan Hayam Wuruk Denpasar - Bali - ndonesia

Credit Card:
Payment can be made by major credit cards that are accepted by our payment services provider. Payments are therefore subject to the approval of such financial institution / payment services provider and Griyasari Tours shall not be liable in any way if such financial institution / payment services provider refuses to accept or honor the credit card for any reason. Furthermore, Griyasari makes no responsibility to any surcharges made by your credit card issuer and / or their partner banks. Please check with your credit card issuer if you have any questions regarding this. For safty creditcard payment we use the service of Balipayment.com  All payment detailes of your booking will sent to you by e-mail.
All rates are quoted in US Dollar (USD). However, all transaction will be converted into Rupiah and exchange rate based on the time of transaction.  Differences in personal statement balances can occur and are due to the fluctuation with the Indonesian Rupiah and bank processing time.
And Griyasari Tours & Travel cannot hold responsible to these differences.

Note: For the billing of credit cards there is 3 % additional of bank fee as well. 

Important:
We are not able to process your reservation if:
- your reservation is not confirmed
- we do not recive any payment
- cour credit card is not accepted


HOTEL VOUCHER
After the payment is received in full, a voucher will be sent to you via e-mail (or by fax on request). This voucher has to be presented in the hotel during check-in procedure - please do not lose it.
(normal check-in time in hotels in Bali is after 2.00 p.m.)

CHECK IN
Upon your check-in date, you shall present yourself personally, your voucher, your generated invoice, credit card and other necessary identification documents for the purposes of confirming your identity and reservation to the relevant personnel at the hotel or villa management. The hotels will require you to sign the generated invoice. Hotels and villas WILL NOT accept you to check-in if the name on identification document and credit card DO NOT match with the name on your generated invoice.

CHANGE OF BOOKING
A one night cancellation fee will be charged for any change of booking  after a confirmation has been issued. Changes of bookings should be made within 14 days before arrival in Low Season or 30 days before arrival in High/Peak Season. 
Acceptance of any change is subject to availability of the accommodation booked.


CANCELLATION
Cancelation charges are not levied by Griyasari Tours and www.2bali.de. However, hotels, villas touroperators andother contractors do charge cencelation fees depending on circumtances and certain no show or later notification. If charged these will be debited to you. The cancelation policy of the booked contractors will be send to you at the confirmation. 
 
No refund and reduction will be made to any clients if:

  • unused portion of a tour or sightseeing program
  • unused accomodation during the course of a tour
  • No Show
  • a booking should be only partly utilized
  • breakfast, meals and/or other added values are not taken
  • transfers between airport and hotel and/or other services booked are not utilized


LIABILITY
www.2bali.de and Griyasari Tours & Travel  acts as intermediary between the concerned hotels, resorts, villas, tour operator, local travel agends, airlines, transports operators and local tourist offices providing the services.
www.2bali.de / Griyasari Tours & Travel are therefore not responsible for any lost, injuries or damages sustained by the tourists. Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the customers. Prices, services and conditions are based on those valid at the time of confirmation and are therefore subject to change without advance notice before or during the stay. Griyasari Tours  will only impose charges for hotel room reservation(s). Other expenses incurred by the user is payable to the Hotel. For instance, the user is required to pay directly to the Hotel for any extras such as food and beverages consumed, room services, pay-per-view TV, mini bar expenditures, telephone charges etc.

   

 

GRIYASARI TOURS & TRAVEL
Address : Jl. Gatot Subroto No. 49 - Kesiman - Kertelangu
80237  Denpasar - Bali - Indonesia
Phone : +62 - 361 - 461910, 467459
    Fax : +62 - 361 - 461131
 


 

Copyright 2000-2009 by GRIYASARI Tours & Travel. All right reserved. 
Bali Griyasari Tours & Travel - Jl. Gatot Subroto No. 49, 80237 Denpasar - Bali - Indonesia. Phone:+ 62 - 361 - 461910

  Established since 1995,
License No.: 681/I/1995 

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